TrioJet Logo

Returns & Refunds

We want you to be completely satisfied with your purchase. Learn about our return policy and refund process.

30-Day Returns

Return any product within 30 days of delivery for a full refund or exchange.

Easy Process

Simple online return process with prepaid shipping labels for hassle-free returns.

Fast Refunds

Refunds are processed within 3-5 business days after we receive your return.

Return Policy

At TrioJet, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.

Eligible Items

Most products can be returned within 30 days of delivery. The item must be in its original condition, including packaging, accessories, manuals, and any free items that came with it.

Non-Returnable Items

  • Custom-configured printers or special orders
  • Opened ink cartridges, toners, or other consumables
  • Software with broken seals
  • Items marked as final sale or clearance

Return Shipping

For defective items or errors on our part, we'll cover the return shipping costs. For other returns, a shipping fee may be deducted from your refund unless you choose to exchange the item.

Refund Process

Once we receive and inspect your return, we'll process your refund within 3-5 business days. Refunds will be issued to the original payment method used for the purchase.

How to Return an Item

  1. 1

    Initiate Your Return

    Log in to your account and go to your order history. Select the order and item you wish to return and follow the prompts.

  2. 2

    Print Return Label

    Once your return is approved, you'll receive a return shipping label by email. Print the label and attach it to your package.

  3. 3

    Package Your Return

    Place the item in its original packaging if possible. Include all accessories, manuals, and any free items that came with it.

  4. 4

    Ship Your Return

    Drop off your package at any authorized shipping location. Keep your tracking number for reference.

Frequently Asked Questions

Need Help with Your Return?

Our customer service team is here to assist you with any questions or concerns about returns and refunds.

Back to Help Center